Refunds, Returns and Exchange: You shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) within 5 days of expiry of the Delivery time (including any extension thereof) if you do not receive the Delivery within the time period agreed in the Transaction or within the time period prescribed herein, whichever is earlier. In the event you do not raise a refund claim using the Website within the prescribed time you shall be ineligible for a refund. If you fail to receive an item shipped to you on account of providing inadequate or inaccurate shipping address or your non-availability at the address provided, the Transaction will be cancelled and the item will be returned to us and the Company will be entitled to recover reasonable compensation for services provided and costs incurred for shipping, handling, couriering, processing your order and any other services provided to you, the remainder amount post such deductions shall be returned to you. For orders done by customers residing in India: If you have not received the order or have not found the product as described in the listing, you must contact us within 7 days of receiving the transactional mail on delivery. Also, it is your responsibility to provide us with the right email address while placing an order; the company will not be liable if you do not receive the transactional mail because of the wrong email address provided by you. For orders done by customers residing outside India: We will send you an E-mail when your order is delivered, if you have not received the order or have not found the product as described in the listing, you must contact us within 7 days of receiving the E-mail on delivery. Also, it is your responsibility to provide us with the right email address while placing an order; the company will not be liable if you do not receive the E-mail because of the wrong E-mail address provided by you. In cases where the buyer has received Delivery of the item within the stipulated time but the item is not as described in the listing, the buyer is entitled to claim a refund for the entire Transaction Price paid within  days from the expiry of the Delivery time. If such refund claim is raised by the buyer, the seller has the option to disagree to the same, in which case the Company may put the refund claim on hold for checks and verifications. The Company may undertake the processes of verification. As a result of such verification, the refund claim may either be accepted or rejected by the Company in its sole discretion which shall not be disputed by the Users. If the refund claim is accepted then the Transaction Price will be refunded to the buyer. If the customer wants to return the product or opt for an exchange, it will be subjected to the terms mentioned in respective product’s listing on the website. If the return or exchange is allowed in the product’s listing, then such requests can be entertained and the customer will have to pay the applicable courier charges, as well as applicable payment gateway charges. All payments for the refund of the Transaction Price shall be as follows and in accordance with the provisions contained herein and applicable laws in India, particularly the directions issued by the Reserve Bank of India from time to time for opening and operation of accounts and settlement of payments for electronic payment transactions. Refunds shall only be made in Indian Rupees and shall be equivalent to the Transaction Price received. Buyer shall bear any foreign exchange conversion risk, loss, charges or fees if any. For electronics payments, the refund shall be made through the online Facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India. The refund shall be subject to the buyer complying with the provisions of the User Agreement and the rules and policies made hereunder and the Company shall have recourse to such refund in case of any misuse by buyer. Arrangement with the Issuing Bank: All Transactions conducted on the Website for which Valid Cards and Valid Bank Accounts are used for remittance of payment for Transactions on De Kulture Payment Facility will also be governed by the terms and conditions agreed to between the buyer and the respective Issuing Bank and payment instrument issuing company and you shall not violate any such terms and conditions. You agree to indemnify and hold harmless the Company and its service providers against any direct or indirect liability that may arise on account of such violation. All online bank transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which supports our online Facility to provide these services to the Users.