Refund Policy

DeKulture Works is committed to your satisfaction. We offer a return and exchange policy for eligible products.

Eligibility:

• This policy applies to purchases made on our website www.dekulture.com or official stores at full price (non-discounted/non-sale) within 30 days of delivery.
• Jewelry is excluded from returns and exchanges.

Product Inspection:

• We proudly offer handcrafted items made by skilled artisans. These products may have slight variations in weave, print, or stitching, which are inherent to handmade goods and not considered defects.

Returns:

• You may return eligible items within 30 days of purchase if there is a:
• Manufacturing defect
• Significant discrepancy from the item's description
• Returned items must be unused and in original condition, with all packaging and tags intact.

Exchanges:

• Exchanges are considered for eligible items only if there is a:
• Manufacturing defect (as determined by our quality check process)
• Item received differs from its description
• To initiate an exchange, contact us within 30 days of delivery.

Damaged/Missing Items:

• If you receive a damaged, missing, or defective item, please inform us within 48 hours of delivery.
• We will promptly address the issue and arrange for a replacement or refund, depending on the situation.

Process:

• To initiate a return or exchange, contact our Customer Care team at info@dekulture.com or by phone at +91 8769878355 within the specified timeframe.